26 Core Competencies


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Four-Quadrant Model of Social & Emotional Intelligence

Personal Competence

These competencies determine how we manage ourselves:


Knowing one's internal states, preferences, resources and intuitions

 self awareness  Emotional Awareness: Recognizing one's emotions and their effects

 self awareness  Accurate Self-Assessment: Knowing one's strengths and limits

 self awareness  Personal Power: A strong sense of one's self-worth and capabilities; having self-confidence; being assertive



Managing one's internal states, impulses and resources

self awareness   Behavioral Self-Control: Keeping disruptive emotions in check; impulse control

self awareness   Integrity: Maintaining high standards of honesty and ethics at all times

self awareness   Innovation & Creativity: Actively pursuing new approaches and ideas

self awareness   Initiative & Bias for Action: Readiness to act on opportunities

self awareness   Achievement Drive: Striving to meet a standard of excellence

self awareness   Realistic Optimism: Expecting success; seeing setbacks as manageable; persisting in achieving goals despite obstacles and setbacks

self awareness   Resilience: Perseverance and diligence in the face of setbacks

self awareness   Stress Management: Working calmly under stress and pressure

self awareness   Personal Agility: Readily, willingly, rapidly and effectively anticipating and adapting to change .

self awareness   Intentionality: Thinking and acting "on purpose" and deliberately


Social Competence

These competencies determine how we handle relationships:

Social Awareness - Other Awareness

Awareness of others' feelings, needs and concerns

self awareness   Empathy: Sensing others' feelings and perspectives, and taking an active interest in their concerns

self awareness   Situational Awareness: Reading a group's emotional currents and power relationships; being able to "size up" a situation and plan an appropriate response

self awareness   Service Orientation: Anticipating, recognizing and meeting customers' needs


Social Skills - Relationship Management

Adeptness at inducing desirable responses in others

self awareness   Communication: Listening attentively and fostering open dialogue

self awareness   Interpersonal Effectiveness: Possessing diplomacy, tact and interpersonal skills, and knowing how to use them to ease transactions and relationships with others; the ability to relate well and build rapport with all people

self awareness   Powerful Influencing Skills: Wielding effective tactics for persuasion

self awareness   Conflict Management: Negotiating and resolving disagreements

self awareness   Inspirational Leadership: Motivating, guiding and mobilizing individuals and groups; articulating a clear, compelling and motivating vision for the future

self awareness   Catalyzing Change: Initiating, managing and leading change

self awareness   Building Bonds: Nurturing and maintaining relationships, cultivating a wide network; connecting with others on a deeper rather than superficial level

self awareness   Teamwork & Collaboration: Working with others toward shared goals. Creating group synergy in pursuit of collective goals

self awareness   Coaching & Mentoring Others: Identifying others' development needs and bolstering their abilities

self awareness   Building Trust: Being trustworthy and ethical when working and relating to others; ability to establish a bond of trust with others


Copyright 2010 by Laura A Belsten, PhD and The Institute for Social & Emotional Intelligence (ISEI). All Rights Reserved.



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